Question 1

How do I get started?

Accepted Answer

With just a phone call to one of our experienced Arrow Senior Care consultants to get started today. We will start with a consultation and can even send you options to review, once we understand your needs and budget. Arrow Senior Care does all of the leg work for you from identifying options to scheduling tours. And don’t forget our services are FREE to you. Call us at (949) 413-9970 or CLICK HERE to schedule a call from one of our representatives at a time of your convenience.

Question 2

Are your services really free?

Accepted Answer

Yes! You will never be charged a fee for any of Arrow Senior Care services. We have contracts with every vetted home in our area, and receive a small referral fee if when we successfully place a resident in their facility.

Question 3

How does Arrow Senior Care qualify the communities and homes they recommend?

Accepted Answer

Arrow Senior Care’s goal is to personally walk through and vet each home and community. However, in the rare occasion that we cannot find availability within our network, we will reach out to our trusted senior care colleagues for recommendations. We also utilize the state licensing information to review up to date survey results and potential citations, so you can rest assured that you’ve found a quality senior living facility.

Question 4

Can I visit the community or homes?

Accepted Answer

Absolutely! We encourage you to tour each option before making a decision. An Arrow Senior Care Resource Specialist will be happy to accompany you to any and all tours.

Question 5

How long does the process take?

Accepted Answer

It all depends on your unique circumstance. Some clients are in a crisis and need to find a place for their loved one within 24 hours while other clients are in the discovery process. We can move as fast, or as slow as your needs dictate.

Question 6

Am I locked into a lease or contract?

Accepted Answer

No. Under the CA state RCFE license (Residential Care Home For the Elderly) each agreement is month to month and you are never bound to a contract lease. You typically must give a 30 day notice, unless there is a change in condition in the resident where the community or home can no long provide the proper level of care. If a hospice resident passes away then the rent is prorated for only the amount of time that the room is occupied.

Question 7

What happens if we change our mind?

Accepted Answer

It’s no problem at all, we are always here when you need us! If you’ve already selected a home however, every community or home works differently. Most communities or homes will have a deposit worked in their one time community fee. If you change your mind and do not move your loved one in the home then you will be out your deposit. If you have already moved your loved one in and they change their mind and wish to leave, you are only on a month to month basis.

Question 8

What type of people are providing care in the communities?

Accepted Answer

Each community or home has a staff of caregivers who provide the daily care. Caregivers are licensed and must complete a certain amount of education and training hours each year. A few communities have LVNs on their care team as well and are licensed to provide services such as insulin injections.

Question 9

What areas does Arrow Senior Care cover?

Accepted Answer

Arrow Senior Care provides service to clients throughout Orange County, California. However, if you or your loved one are looking outside the Orange County service area then Arrow Senior Care will be happy to connect you with a trusted advisor in your area.

Question 10

Do I need a doctor's order?

Accepted Answer

There is a required physicians report (602 form) that must be completed along with an up to date TB test before move in can occur. The physicians report form can be found on our resource page. Arrow Senior Care can work with your physician to complete the form and schedule the TB test.

Question 11

Once my loved one moves in, what are some of the services provided?

Accepted Answer

Typical services that can be provided in Assisted Living, Memory Care & Board and Care homes are: Bathing, Dressing, Housekeeping/Laundry Services, Meals & Dining, Activities – group activities within the community and outings, Medication Management, Care Plan oversight and communication with medical staff (physicians, outside nurses etc), Transportation, Physical Therapist onsite*, Feeding*, Transfers in and out of bed, Sliding scale insulin injections*. *only certain communities provide this service level.

Question 12

Is any of the cost for Senior Living paid for by insurance?

Accepted Answer

No. Medicare and other health insurances do not pay for senior living or custodial care services. If your loved one is a Veteran or the spouse of a Veteran there is a small VA benefit called Aid & Attendance that they may qualify for. Please reference our resource page. Check with your loved if they have a Long Term Care Insurance policy that they’ve paid into, such as Genworth, John Hancock, or Bankers Life, to name a few.

Question 13

How much does assisted living cost?

Accepted Answer

Average Assisted Living Communities will charge a base rent for the apartment – which also includes meals, activities and housekeeping. Then they add on care cost from there. Average base rent can start at (prior to adding on levels of care) Studio Apartment: $2500- $3000+, One Bedroom: $4500+, Two Bedrooms: $5500+. Some Assisted Living communities charge a la cart or a point system and other communities charge by the level. A low level of care could range between $300-$600/mo, including the following: Medication Management, Bath twice a week. A high level of care could range between $1500-$3000/mo, including the following: Medication Management, Bathing, Dressing, Toileting or Incontinence Care, Grooming, Transferring in and out of bed, Assistance at meal time. Average Memory Care communities charge an all inclusive rate, meaning not only are the meals, housekeeping and activities included, but the care is included in the rate as well. Average Memory Care rates start at: Shared Room: $5500 – $7500, Private Room: $6500 – $16,000. Other Assisted Living & Memory Care cost can include: One Time Community Move In-Fee: $1500 – $5000, Second Person Fee: $500 – $1,000/mo, Pet Fee: $250 – $700/mo. Board & Care or Residential Care Homes are typically all inclusive, although some will break down their rates by level of care. There are two types of Board & Care homes: Awake Staff (for those residents who need frequent help during the night) and Non Awake staff (for those residents who can sleep fairly well through the night). Average Board & Care rates are: Awake Staff Home Shared Room: $4000 – $5000, Non Awake Staff Shared Room: $2800 – $4000, Awake Staff Private Room: $5500 – $7500, Non Awake Staff Private Room: $4000 – $6500. Other Board & Care cost can include: One Time Community Fee: $500 – $1500, Incontinence Care (diapers, wipes, pads): $300 – $700/mo, Hospice Fee: $250 – $500/mo.

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