Frequently Asked Questions

Ubora Health is designed to be a consumer-centered healthcare ecosystem that simplifies how people discover, access, and manage healthcare resources. The health record compiled allows users to carry important health information wherever they go. It has the components of a hospital health record but is easy to use by anyone without a healthcare background.

Ubora Health is free to join and provides access to essential healthcare tools at no cost. As your healthcare needs evolve, you can choose to access optional premium features or paid services offered by Ubora or our trusted healthcare partners.

Yes, the Ubora Health platform is available 24/7 and your health records are available to you anytime.

Ubora Health is not an emergency medical service. If you are experiencing a medical emergency, call 911 or your local emergency services immediately, or go to the nearest emergency department.

Ubora Health is designed with a security-first mindset, complies with HIPAA requirements, and follows industry best practices for protecting sensitive health information. Our goal is to provide users with control over their data while maintaining all applicable healthcare privacy and security regulations.

Yes, our mobile app is coming soon for both Android and iOS.

Yes! We welcome your feedback. If you have ideas for new features, we'd love to hear from you. Please email us at support@uborahealth.com.

If you encounter a bug or experience any issues while using Ubora Health, please report this by emailing us at support@uborahealth.com with as much detail as possible, including your device, operating system, and a description of the issue or suggestion. Your feedback helps us improve Ubora Health and provide a better experience for everyone.

Independent Living is for active seniors who need little or no assistance. Assisted Living provides help with daily activities such as bathing, dressing, and medication management. Memory Care provides specialized care and secure environments for individuals with Alzheimer's disease or other forms of dementia.

Potential residents are evaluated to determine whether the level of care offered meets their needs.

The availability of different floor plans varies depending on the community or facility. Generally speaking, there are studio, one-bedroom, and two-bedroom floor plans, and some with companion suites.

Yes, many communities offer accommodations for couples, even if one spouse requires more care than the other.

Many communities allow pets with certain size, breed, or vaccination specifications.

Fees typically include housing, meals, housekeeping, maintenance, transportation, activities, and utilities. Assisted Living and Memory Care also includes personal care services.

Most communities accommodate physician-ordered diets, diabetic diets, low-sodium diets, vegetarian, vegan, gluten-free, and food allergies.

Yes. Family members and friends are encouraged to visit with their loved ones regularly. Guest meals are usually available for a small fee.

Assisted Living and Memory Care generally provide medication management. Independent Living residents typically manage their own medications.

Many communities have licensed nurses on-site or on-call, depending on state regulations.

Medicare generally does not pay for long-term residential living but may cover certain medical services.

Some communities accept Medicaid or Medicaid waiver programs depending on state regulations.

The Ubora Health team works to verify that the care centers listed have current and active licenses. The respective state licensing bodies ensure that these listings meet the requirements outlined.

Finding the best care center is very important, so yes, you can schedule a tour to look at the available floor plans and amenities as well as meet the staff and other residents.

Home health care provides skilled medical services in a patient's home under the direction of a physician.

Generally, patients must have a physician's order, require intermittent skilled nursing care, and meet established eligibility guidelines.

Physicians, hospitals, rehabilitation centers, or skilled nursing facilities. Patients and family members can request an evaluation.

Yes. Patients and/or family members generally have the right to choose their preferred home health provider.

Yes. Most skilled home health services require a physician's order before care can begin.

Skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, and home health aide services.

Yes. Nurses can perform wound assessments, dressing changes, and monitor healing as well as administer IV hydration or antibiotics in the home setting as ordered by a physician.

Physical therapists help improve mobility, strength, balance, and recovery after illness or surgery, while occupational therapists help patients regain independence with daily activities such as dressing, bathing, and cooking.

Home health provides skilled medical care prescribed by a physician. Home care (private duty) provides non-medical assistance such as companionship, meal preparation, and housekeeping.

Home health focuses on medical care and therapy. Light housekeeping can be done on occasion but not routine housekeeping.

Many agencies can begin care within 24 to 48 hours after receiving the physician's referral and necessary documentation.

Home health services to residents living in assisted living or independent living communities are done and allowed by the care centers.

Visit frequency depends on the physician's orders and your individualized care plan. This is established by your care team based on the need.

Coverage depends on your insurance plan and eligibility. Medicare, Medicaid, and many private insurance plans cover medically necessary home health services.

The length of care depends on your medical condition, progress towards your goals, physician orders, and insurance coverage.

Yes, postoperative care such as surgical wound care and rehab therapy is available at home through home health agencies.

Yes, durable medical equipment (DMEs) can be arranged based on the need.

Yes, you can request clinicians based on your preference.

Yes. Nurses and therapists educate patients and caregivers on disease management, medications, safety, and equipment use. Overall, home health focuses on medication management, patient education, monitoring, and early intervention to reduce avoidable hospitalizations.

Yes, signing up for a Ubora Health account and maintaining your health records is totally free.

Please check your Spam or Junk folder. If you still haven't received it, request another verification email or contact Support.

We recommend maintaining only one account to keep your health information accurate, complete, and secure.

Click your name on the top right corner > My Profile > Privacy > Delete My Account, then follow the confirmation steps.

Deleting your account removes access to Ubora Health services. Certain records may be retained as required by law or for regulatory compliance.

Select Forgot Password on the login screen and follow the instructions to reset your password.

Contact Support if you no longer have access to your registered email address.

Yes. Family management features may allow you to manage accounts for children or authorized dependents.

Ubora Health is designed to support healthcare organizations in maintaining HIPAA compliance when handling protected health information (PHI), where applicable.

The 6-digit code requested is part of a two-factor authentication (2FA), a security feature that adds an extra layer of protection to your account. This one-time code sent to your email is to confirm you're the legitimate owner of the account.

No. Ubora Health does not sell your personal health information.

You can contact Ubora Health Support through support@uborahealth.com for technical and other issues. We will do our best to assist you.