Question 1

When are the visiting hours?

Accepted Answer

We always welcome visitors. There are no set visiting hours. However, please be considerate of other patients during night hours.

Question 2

Is there a limit to the number of people who can visit at one time?

Accepted Answer

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.

Question 3

Can I bring my children to visit?

Accepted Answer

Depending on the current county regulations, children may be allowed to visit.

Question 4

Can I take my loved one home for a visit?

Accepted Answer

Patients may have a leave of absence only with MD authorization, which can be arranged through nursing staff. The resident or responsible party, upon arrival and departure, must sign the Leave of Absence (LOA) book, located at the nursing stations.

Question 5

Where should I park when I come to visit?

Accepted Answer

Parking is available along Franklin and Arizona for 2 hours. Centinela, the street parallel to Franklin, provides free parking all day. Valet parking may be available.

Question 6

Can I bring in my loved one’s favorite food?

Accepted Answer

To be consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident room must be in properly sealed containers and labeled with the patient’s name.

Question 7

Can I bring a family pet to the facility?

Accepted Answer

We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets should be kept on a leash.

Question 8

How often will a physician or health professional visit?

Accepted Answer

Physicians generally see patients upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

Question 9

Can my loved one receive mail?

Accepted Answer

Definitely. Mail is delivered to patients personally on a daily basis except for weekends and holidays.
Brentwood Health Care Center
Attn: ______ Room No. ______
1321 Franklin Street
Santa Monica, CA 90404

Question 10

What articles of clothing should I bring?

Accepted Answer

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the patient’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.
LADIES: Dresses, Pants, Blouses (with front snaps), Socks/Nylons, Walking Shoes (non-skid soles; velcro), Undergarments, Nightgown/Pajamas, Robe, Sweaters (with large buttons)
GENTLEMEN: Shirts (button down suggested), Pants, Belts/Suspenders, Socks, Walking Shoes (non-skid soles; velcro), Undergarments, Pajamas, Robe, Electric Razor
Personal Laundry: There is no charge for personal laundry, however families who wish to do their loved ones’ laundry must bring in a plastic hamper for dirty clothes and ensure laundry is done at least once a week in order to comply with state hygiene regulations.
Clothing and Laundry Tips: All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved ones clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading.
All clothing must be labeled. Please label the clothing with the resident name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

Question 11

How often will the Rehabilitation staff work with my loved one?

Accepted Answer

Our rehabilitation staff will work with our residents 6 days a week in accordance with doctor’s orders.

Question 12

Is there someone who provides haircuts?

Accepted Answer

We have a beautician available every Wednesday. Please contact Social Services or stop by the front desk to set up an appointment. Payments for all services are to be made in advance or at the Beauty Shop during appointments.

Question 13

Is there any private space available to use?

Accepted Answer

You may reserve the dining room or activity room for any special event (birthday, holidays, meals) in advance with our activities director, Stefanie Fortini.

Question 14

Is smoking permitted in the facility?

Accepted Answer

For the safety and welfare of all patients and staff, Brentwood Health Care Center is a non-smoking facility.

Question 15

My loved one has a favorite chair that I’d like to bring to the facility. Can you accommodate this?

Accepted Answer

We always want our patients to be comfortable; if space permits, small personal items from the resident’s home are always welcome.

Question 16

Will I be required to do my loved one's laundry?

Accepted Answer

Bed linens, hospital gowns, and towels are provided and laundered by the facility. If you would prefer to do laundry for your loved one please inform the charge nurse/social services designee.

Question 17

Will my loved one have telephone access?

Accepted Answer

Private phone access is available to every resident. Unlimited local and toll free calls can be made from resident phones. An unlimited number of phone calls from any incoming area code (national or international) can be received at the resident phones.

Question 18

Will my loved one’s room have a television?

Accepted Answer

All of our rooms have free cable television in them and headphones are also available for them upon request in the admissions office.

Question 19

What kinds of activities are planned for the patients?

Accepted Answer

Danville Post-Acute Rehab has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of our residents. We also have active resident and family councils as well as volunteer programs. Scheduled activities include: music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings, and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our Activities Director. We welcome and encourage involvement from family and friends.

Question 20

Can the rules be changed?

Accepted Answer

Suggestions and recommendations for changes in the facility rules may be submitted in person or in writing to Danville Post-Acute Rehab administration.

Question 21

Will Medicare Part A cover my stay in the facility?

Accepted Answer

Reach out to our admissions department and they can determine whether or not your insurance will cover your stay.

Question 22

What is the California Consumer Privacy Act (CCPA)?

Accepted Answer

The California Consumer Privacy Act (CCPA) is a state law that grants California residents specific rights regarding the collection, use, and disclosure of their personal information by businesses.

Question 23

What rights do I have under the CCPA?

Accepted Answer

As a California resident, you have the right to:
(i) Know what personal information is collected: You can request information about the categories and specific pieces of personal information a business has collected about you,
(ii) Delete personal information: You can request the deletion of personal information that a business has collected from you.
(iii) Opt-out of the sale of personal information: You can opt-out of the sale of your personal information to third parties.
(iv) Non-discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

Question 24

How do I submit a CCPA request?

Accepted Answer

To submit a CCPA request, you can either: (1) submit an online request by clicking the hyperlink on the facility website [link to facility CPRA form]; or (2) calling 1-844-440-0098 to submit a request by phone. Clearly state the nature of your request and provide the necessary information for verification.

Question 25

What information do I need to include in my CCPA request?

Accepted Answer

When submitting a CCPA request, you typically need to provide:
(i) Your name and contact information.
(ii) Enough information for the business to verify your identity.
(iii) Details about the specific rights you are exercising (e.g., access, deletion, opt-out).

Question 26

How long does it take to get a response to my CCPA request?

Accepted Answer

Under the CCPA, businesses generally have 45 days to respond to a verifiable consumer request. However, they may extend this period by an additional 45 days under certain circumstances.

Question 27

Is there a fee for making a CCPA request?

Accepted Answer

No, businesses are not allowed to charge a fee for verifying your request and providing the requested information. However, they may charge a reasonable fee for additional copies or services requested.

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