Question 1

What are visiting hours?

Accepted Answer

In consideration of our patient’s privacy and comfort, we recommend visiting from 1:00 pm until 8:00 pm. Please call in advance for after-hours visits to ensure access.

Question 2

Will Medicare cover my stay in the facility?

Accepted Answer

Medicare coverage is complex and is better discussed during the admissions process.

Question 3

How often does the Rehabilitation staff work with patients?

Accepted Answer

Rehab services are available 7 days a week per your physician’s orders. Your rehab director can inform you of the rehabilitation program designed for your loved one.

Question 4

Is there internet access?

Accepted Answer

Wi-Fi Internet is provided for all patients. However, computers are not available for all patients.

Question 5

Do the rooms have telephone access?

Accepted Answer

There are cordless phones available for all patients at the nurse stations. However, please feel free to bring your own cell phone.

Question 6

Do the rooms have a television?

Accepted Answer

Televisions and cable are available for all patients.

Question 7

Which languages are spoken at Harbor Post-Acute Care Center?

Accepted Answer

At Harbor Post-Acute, along with English, we have staff members who speak Spanish and Filipino.

Question 8

How is the laundry done? Can family members take laundry home?

Accepted Answer

If a family member or caregiver is going to take care of the laundry at home, please let social services staff know your wishes. All personal clothing is washed on site in an industrial washing machine at a high temperature. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the patient’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

Question 9

What articles of clothing should we bring?

Accepted Answer

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with patient’s name in permanent ink. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.

Question 10

Is there a limit to the number of people who can visit at one time?

Accepted Answer

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of three people in a patient’s room at one time.

Question 11

Is there any private space available to use?

Accepted Answer

You may reserve the activities lounge for any special events (birthday, holidays, meals) with notice.

Question 12

How often will a physician or health professional visit?

Accepted Answer

Physicians generally see patients upon admission and, at a minimum, once every 30 days for long-term care patients and more frequently, as medically necessary, for short-term care patients. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

Question 13

Can my loved one receive mail?

Accepted Answer

Mail is delivered to patients personally on a daily basis except for weekends and holidays. Harbor Post-Acute Care Center Attn: ___________________ Room No. __________ 21521 S Vermont Ave Torrance, CA 90502 Consider using our Send a Greeting feature on the website.

Question 14

Is smoking permitted in the facility?

Accepted Answer

For the safety and welfare of all patients and staff, we are a non-smoking facility. However, smoking is only allowed in the patio area.

Question 15

Where should I park when I come to visit?

Accepted Answer

There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.

Question 16

Is it okay to bring family pets when visiting? If so, what are your restrictions?

Accepted Answer

It is not advisable to bring family pets when visiting the facility. However, if you choose to do so, pets should be closely supervised.

Question 17

Is there someone who provides haircuts?

Accepted Answer

Yes, we have beauticians available.

Question 18

What do we do if we have personnel concerns?

Accepted Answer

Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.

Question 19

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

Accepted Answer

We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist. The Admissions Coordinator will guide you through the necessary forms required for admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.

Question 20

What is the difference between a CNA, LVN, and RN?

Accepted Answer

A Certified Nursing Assistant (CNA) is a health professional who works under the supervision of Registered Nurses (RN’s) and Licensed Vocational Nurses (LVN’s) to provide a wide variety of basic hands-on patient care. CNAs perform basic nursing functions such as personal care, taking vital signs, positioning patients, and ambulation. An LVN provides basic bedside nursing care to patients under the direction of a physician or registered nurse. Duties within the scope of practice for an LVN typically include but are not limited to, provision of basic hygienic and nursing care; measurement of vital signs; basic client assessment; documentation; performance of prescribed medical treatments; administration of prescribed medications; and, the performance of non-medicated intravenous therapy and blood withdrawal. An RN’s duties may include everything a CNA and LVN carry out, in addition to administering an IV, assessment of patients, skin care, and processing doctors’ orders. Furthermore, RN’s typically take on management positions such as the Director of Nursing, who is responsible for all nursing duties in the building.

Harbor Post-Acute Care Center

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