Question 1

How many residents does each caregiver typically assist during their shift?

Accepted Answer

Understanding how many residents each caregiver looks after will give you a sense of how much time and attention your loved one will receive. A lower number usually means more time and care for each resident.

Question 2

Are caregivers available around the clock, or do staffing levels change at night?

Accepted Answer

It’s important to know if caregivers are available at all times, including at night. Some communities may have fewer staff members at night, so it’s good to ask about how your loved one’s needs will be met after hours.

Question 3

What is the staff-to-resident ratio during peak hours?

Accepted Answer

Ask about staffing levels during busy times, such as mornings or evenings, or times when your loved one may need extra help. It’s helpful to know if there’s enough support available during these periods.

Question 4

What happens if my loved one needs more support than initially planned?

Accepted Answer

It’s normal for our loved ones’ needs to change over time. It’s important to find out if a community can adjust staffing levels or offer additional help when needed.

Question 5

How does the community handle caregiver turnover?

Accepted Answer

In some cases, high caregiver turnover may be an indication of caregiver burnout. Ask how often staff members change and what steps are taken to ensure your loved one continues to receive the support they need.

Question 6

How are caregivers trained to support residents with specific needs like memory loss or mobility challenges?

Accepted Answer

If your loved one has a condition like dementia or needs help moving around, it may be helpful to find out if caregivers are trained to give the right kind of support.

Question 7

Is there a licensed nurse or medical staff on-site? If so, how often are they available?

Accepted Answer

Having trained medical staff nearby can make a big difference, especially if your loved one has health concerns that require regular monitoring or treatment.

Question 8

How do you handle emergencies?

Accepted Answer

Many assisted living communities are usually prepared to handle emergencies, such as falls or unexpected health changes. Ask how quickly help would arrive if your loved one needed immediate assistance.

Question 9

What is SafelyYou and how does it work?

Accepted Answer

SafelyYou is an advanced fall detection system that uses secure, in-room technology and 24/7 human monitoring to identify falls the moment they happen. When a fall occurs, employees are alerted immediately so they can respond right away and review video insights to help prevent future incidents.

Question 10

Does SafelyYou record everything in the room?

Accepted Answer

No. SafelyYou only records when a potential fall is detected. All footage is securely stored, HIPAA-compliant, and only accessible to authorized care team members for review and improvement of safety practices. Privacy and dignity remain top priorities at all times.

Question 11

How does SafelyYou help families?

Accepted Answer

Families gain added peace of mind knowing their loved one is monitored around the clock. The technology helps reduce unnecessary ER visits, improves response times, and supports safer, more confident living — without interrupting daily routines or independence.

Question 12

Is SafelyYou available in every StoryPoint Group community?

Accepted Answer

SafelyYou is being introduced in select StoryPoint Group memory care communities first, with plans to expand over time. To learn whether it’s available at your preferred community, please contact the local team for details.

Independence Village of Avon (prestwick)

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