Question 1

When are visiting hours?

Accepted Answer

We recommend visiting from 8 a.m. until 8 p.m., after that time we lock our doors as most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after-hours visits to ensure access.

Question 2

How do I find out about activities provided for the resident?

Accepted Answer

We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact on the healing process of those residents involved in some type of rehabilitation. Specific activities include active resident councils, musical performances, current events update, fitness activities, religious meetings, outside entertainment, and more. We also strongly encourage families to participate with the residents in various activities. A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and family to visit and attend our special events.

Question 3

What role does Social Services play at Mesa Verde Post Acute Care Center?

Accepted Answer

Our social service team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for: dental, vision, podiatry, audiology, power of attorney, dementia assessment, psychosocial and psychiatric evaluation, and individual therapy.

Question 4

How is the laundry done? Can family members take laundry home?

Accepted Answer

Should you wish to have Mesa Verde wash your or your loved one’s laundry, please notify the front office upon admission. Subsequently, if a family/care giver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up twice a week. All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

Question 5

What articles of clothing should we bring?

Accepted Answer

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink and entered into the residents’ personal inventory log on the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.

Question 6

Is there a limit to the number of people who can visit at one time?

Accepted Answer

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.

Question 7

Is there any private space available to use?

Accepted Answer

You may reserve the activities lounge for any special events (birthday, holidays, meals) with notice.

Question 8

Can children visit?

Accepted Answer

We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.

Question 9

Can we bring a family pet to the facility?

Accepted Answer

We would love for your family pet to come visit. Please remember to clean up after them and always take the proper safety measures. All pets are to be kept on a leash and should have all their current vaccinations.

Question 10

How often will a physician or health professional visit?

Accepted Answer

Physicians generally see residents upon admission and then once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

Question 11

Can I take my loved one home for a visit?

Accepted Answer

Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.

Question 12

Can my loved one receive mail?

Accepted Answer

Mail is delivered to residents personally on a daily basis except for weekends and holidays. Mesa Verde Post Acute Care Center Attn: _______ Room No. __ 661 Center Street Costa Mesa, CA 92627

Question 13

Is smoking permitted in the facility?

Accepted Answer

For the safety and welfare of all residents and staff, Mesa Verde Post Acute Care Center is a non-smoking facility. There are designated smoking areas in the outdoor areas.

Question 14

Where should I park when I come to visit?

Accepted Answer

There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.

Question 15

Can I bring in my loved one’s favorite food?

Accepted Answer

Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.

Question 16

Will my loved one have internet access?

Accepted Answer

Wi-Fi Internet is provided for residents and their guests.

Question 17

How often will the Rehabilitation staff work with my loved one?

Accepted Answer

Your rehab director can inform you of the rehabilitation program designed for your loved one.

Question 18

Will Medicare cover my stay in the facility?

Accepted Answer

Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.

Question 19

Who do I talk to about food preferences? Are there alternate options to each day’s menu?

Accepted Answer

Upon admission our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians. Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs. Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records and relevant lab data. The results of these assessments are discussed at care conferences.

Question 20

What do we do if we have personnel concerns?

Accepted Answer

Our primary concern is that your loved one feels comfortable here at Mesa Verde Post Acute Care Center and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any staff members.

Question 21

What is an Ombudsman?

Accepted Answer

An Ombudsman is an advocate for residents. They are a third-party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.

Question 22

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

Accepted Answer

Mesa Verde Post Acute Care Center employs a full time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist. The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid and various insurances.

Mesa Verde Post Acute Care Center

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