Question 1

Where is City Hall located?

Accepted Answer

Mission Viejo City Hall is located at 200 Civic Center in Mission Viejo next to the Library. From the 5 Fwy. from either Oso Pkwy. or La Paz exit, go east to Marguerite Pkwy. City Hall is on the corner of La Paz and Marguerite.

Question 2

What are the hours of business for City Hall?

Accepted Answer

Mission Viejo City Hall is open Monday through Friday from 8 am to 5 pm. Building and Safety counter hours are Monday through Friday from 8 am to 4 pm, closed for lunch from 12 pm to 1 pm and allowing the last sign in at 3:30 pm.

Question 3

When was the City incorporated?

Accepted Answer

The City of Mission Viejo was incorporated on March 31, 1988.

Question 4

When does the City Council meet?

Accepted Answer

The City Council meets on the 2nd and 4th Tuesday of each month in the Council Chambers at 200 Civic Center. The closed session portion of the meeting begins at 5 pm. The public portion of the meeting begins at 6 pm or soon thereafter. Agendas for council meetings are posted at City Hall on the Wednesday afternoon before each meeting.

Question 5

When is the next election?

Accepted Answer

The next City election is November of 2026.

Question 6

Does the City have a charter?

Accepted Answer

No, the City does not have a charter. The City is a General Law City operating under the Council-Manager form of government.

Question 7

Where is the Social Security office located?

Accepted Answer

The nearest Social Security Office is located at 2331 Madero, Mission Viejo, CA 92691. Toll free number: 800-772-1213.

Question 8

Do I need a business license?

Accepted Answer

No. The City does not require a business license. However, all new businesses are required to obtain a Certificate of Occupancy permit from the City's Community Development Department.

Question 9

Can I run a business out of my home?

Accepted Answer

Yes. A home-based business is permitted when conducted as an incidental and accessory use to the residence. The City's zoning regulations outline several operating requirements.

Question 10

Is sidewalk/street vending legal in Mission Viejo?

Accepted Answer

Sidewalk/Street vending is legal per California State law. The City and Police Services do not have the authority to prohibit this activity.

Question 11

Do I have any promotional opportunities for my business?

Accepted Answer

Yes. Temporary promotional signs on site may be permitted with prior approval from the City's Community Development Department.

Question 12

I want to hire a contractor, how do I check to see if he is licensed?

Accepted Answer

Contact the California State License Board at 800-321-CSLB or check online at their website.

Question 13

How can I find out what is planned for a given piece of property in the City?

Accepted Answer

Contact the Community Development Department at 949-470-3053.

Question 14

When does the Planning and Transportation Commission meet and how can I obtain an agenda?

Accepted Answer

The Planning and Transportation Commission meets on the 2nd Monday of every month at 6:30 pm in the Council Chamber. Agendas can be obtained at the Community Development Department or online.

Question 15

How can I apply for a City Commission, Committee, or Board?

Accepted Answer

There is a biennial recruitment period toward the end of even-numbered years. Contact the City Clerk at 949-470-3052.

Question 16

Who do I call to report graffiti?

Accepted Answer

Call the Graffiti Hotline at 949-460-2924, use the Online Service Request system, or the MV Life app.

Question 17

My street light is out. Who do I call for repairs?

Accepted Answer

Street lights north of La Paz Road: Southern California Edison at 800-655-4555. South of La Paz: San Diego Gas and Electric at 800-411-7343. At signalized intersections: call 949-470-3056.

Question 18

Where to call for park light outs, parks have been defaced, or other issues with City facilities?

Accepted Answer

Submit issues via the website or MV Life App.

Question 19

How often is my street swept?

Accepted Answer

Arterial streets weekly; residential streets every other week, generally following trash day.

Question 20

Where can I dispose of household hazardous materials?

Accepted Answer

Door-to-Door Collection Program or Orange County Household Hazardous Waste Collection Centers.

Question 21

How do I submit a request for a Construction and Demolition Waste Diversion refund?

Accepted Answer

Submit online through the Client Self Service Portal within 6 months of final inspection.

Question 22

How do I submit a request for public records?

Accepted Answer

Complete the online Public Records Act request form or contact Community Relations at 949-470-3034.

Question 23

Does the City have their own police department?

Accepted Answer

No, the City contracts with the Orange County Sheriff's Department for Police Services.

Question 24

How to File a Police Report?

Accepted Answer

Call the non-emergency dispatch line at 949-770-6011 or visit City Hall in person.

Question 25

What is the non-emergency dispatch number?

Accepted Answer

949-770-6011.

Question 26

What work requires a Building permit?

Accepted Answer

Any construction, enlargement, alteration, repair, etc. as regulated by the 2019 California Building Code Section 105.1.

Question 27

How do I apply for Building Permits or Inspections?

Accepted Answer

Submit through the online Client Self Service system. Contact Building Services at (949) 470-3054.

Question 28

How do I stay informed about City News, Events, and Activities?

Accepted Answer

Follow social media, read Mission Viejo Life, use the MV Life App, visit the News page, or sign up for eNewsletters.

Question 29

Where can I retire American flags?

Accepted Answer

Drop off at City Hall or the Mission Viejo Library during business hours.

Question 30

Does the City provide Transportation?

Accepted Answer

Yes, the MV Shuttle (free, school year) and Senior Dial-a-Taxi for seniors.

Question 31

How do I find out more information on the Adopt a Marine program?

Accepted Answer

Visit the Marine and Sailors Adoption Committee page.

Question 32

How can I volunteer with the City?

Accepted Answer

Visit the Volunteer Opportunities page.

Question 33

How do I book Park Facilities, Courts, and Community Rooms?

Accepted Answer

Book online via the Online Facility Rentals page.

Question 34

How do I check Field Status?

Accepted Answer

Check online or via the MV Life App.

Question 35

How do I buy a Membership for the Recreation or Tennis Centers?

Accepted Answer

Visit the Recreation & Tennis Memberships page.

Question 36

Can I get a refund for a Class registration?

Accepted Answer

View the refund policy on the website.

Norman P. Murray Community and Senior Center

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