Question 1

How does Total Senior work?

Accepted Answer

Total Senior offers a FREE service to families looking for senior care resources, including assisted living, dementia or Alzheimer’s care facilities, or home care services. Our Local Senior Living Advisors start by offering a consultation to understand the specific needs of each family. Our Advisors will take the time to educate each family on the types of options available and the general costs associated. Based on the specifics of each case we will do the leg work in determining all the options that are capable of providing what you’re looking for. Additionally, we will contact these communities or service providers to determine availability. Next, our Advisors will set up tours and meetings so you can learn more details of each available option. We will reconvene with your family to review your thoughts and discuss the pros and cons of each community you’ve seen. Through this process you will either pick a community to relocate your loved one to, or we will provide additional options that more closely resemble what you’re looking for based on your feedback. Leading up to the move, we will provide additional resources including moving services and/or any other health care providers that will make sure your loved one is well cared for.

Question 2

If it’s free to me, how does Total Senior make their money?

Accepted Answer

Total Senior is a FREE senior living referral service for the individuals and families we are assisting in their search. Here’s what that means: Total Senior contracts with senior living providers including independent living, assisted living, residential board and care homes and memory care communities to match families with the communities that best fit their needs. The contracts signed state that the community our clients move into will compensate Total Senior a percentage of the first month’s rent for making that referral.

Question 3

How do we know that Total Senior will present what’s best for us rather than sending us to the community that pays them the most money?

Accepted Answer

Total Senior charges fifty percent (50%) of the first month’s rent to ALL communities in our database, unlike many of our competitors that charge various rates depending on how much a community is willing to pay. Our focus is to deliver unbiased service and represent our clients’ best interest. By collecting the same fee from every community we are able to focus on our clients’ needs rather than on our pockets. The other benefits included in Total Senior charging the lowest rates in the industry is that our clients’ have priority on available beds in the community of their choice; every community prefers to pay lower fees rather than higher fees.

Question 4

Do you make enough money to provide good quality service?

Accepted Answer

Senior placement is not rocket science; we are not lawyers or doctors and we didn’t go to school for years to be able to do our jobs. We do what we do because we’ve been in your shoes and want to provide guidance to those families that are going through difficult times and have no clue where to start. Although we don’t make as much money as our competitors, we feel that we are compensated very fairly for our work. Additionally, our professional management software allows us to manage multiple cases at any given time and work on a higher volume basis while delivering personalized service.

Question 5

Does Total Senior screen partner communities? What do you do to screen communities?

Accepted Answer

Our Local Senior Living Advisors personally visit each community that we refer families to before ever sending a referral. Our professionalism lies solely in our knowledge of the product and saving families the time and energy from having to find senior care homes on their own. The process starts by reviewing all licenses issued by the Department of Social Services. Beyond looking at licensing records, we schedule initial tours to meet with each communities’ Administrator or Marketing Director. We inspect common areas, peek into each room, learn how medication is stored/dispensed, open the refrigerator to ensure there is fresh produce, pull back shower curtains to confirm ease of access and cleanliness, and take many more steps to learn about where we are sending people to receive the care they require.

Question 6

Is Total Senior familiar with every assisted living option?

Accepted Answer

Yes, Total Senior has built a close relationship with the Department of Social Services in which our staff gets updates on pending licenses and newly issued licenses in all the areas we work. Upon licensing, we contact community Administrators and schedule tours to begin our relationship.

Question 7

What happens if we are NOT happy with the community we chose?

Accepted Answer

Each community Total Senior refers to is independently owned and operated. It is very important to us that customers and families are satisfied with the care and service they receive at each community. Most communities have a thirty day notice policy to vacate and our team is happy to find alternative solutions that may more closely resemble what you’re looking for. Although we discourage making multiple moves, we understand that things are not always perfect and we strive to find what’s best for each individual. Through this process, we hope to collect information from each family on where their dissatisfaction lies with a specific community. We work with these communities and encourage them to improve their operations. As is the case in many industries, an operation can only improve if there is self-awareness and feedback. The information and feedback we gather about each community helps us do a better job with future referrals to better match individuals with care providers.

Question 8

What do I do if there are no communities that match my needs based on price or geography?

Accepted Answer

Although this situation does not happen often, it is certainly a possibility. Our goal as a senior care resource is to keep families together and make sure each family is able to visit their loved one in their new community as often as possible. To achieve this, we recognize the significance of geography. As is the case with many things in the United States, the cost of care has consistently gone up over the years, making assisted living options less and less affordable. Additionally, real estate is so expensive in some communities that not many assisted living communities can afford to be built or developed. With that said, if there isn’t an option in your immediate geographic area, we will work to research any and all options based on proximity. If local communities are unaffordable, we will go to the nearest communities that have affordable options. We will represent your best interest in finding what is best for your family to provide a quality of life for your loved one.

Question 9

What kind of communities can you help me find?

Accepted Answer

Total Senior works with senior apartments, independent living communities, assisted living facilities, memory care units, residential board and care homes, and skilled nursing facilities. We are also able to refer to other senior care providers including home care and companion staffing services, home health care providers, hospice, elder law attorneys, moving companies, and many others.

Question 10

Is there something specific that you specialize in?

Accepted Answer

In this day and age, many things can be found on the internet with just a few clicks, but helping individuals understand the difference between specific options is where we really play a vital role. We specialize in helping families find assisted living, board and care, and memory care communities. Our database includes very detailed information about each community so that we are immediately able to identify the options that match the specific requirements of each individual we are helping.

Question 11

Can Total Senior help me find other kinds of senior care resources?

Accepted Answer

Yes, our Senior Living Advisors are active in their respective communities and partake in networking events related to the senior care industry. These networking opportunities provide our local Advisors with resources that benefit our clients in many ways. We are also able to refer to other senior care providers including home care and companion staffing services, home health care providers, hospice, elder law attorneys, moving companies, and many others.

Question 12

How do I know if I make the right decision? What should I be looking for?

Accepted Answer

There are many criteria to judge a community or service provider by. Each family may have different criteria or priorities which help them determine what the right fit is. For this reason, we’ve created a comprehensive check list that will help you recognize all the possible criteria to pay attention to. Additionally, our Senior Living Advisors will help you focus on the right items as you tour communities.

Question 13

What cities are represented by Total Senior?

Accepted Answer

Agoura Hills, Altadena, Arleta, Atwater Village, Beverly Hills, Burbank, Calabasas, Camarillo, Canoga Park, Canyon Country, Chatsworth, Eagle Rock, Encino, Fillmore, Glendale, Granada Hills, La Canada, La Crescenta, Lake Balboa, Lancaster, Los Angeles, Malibu, Mission Hills, Moorpark, Montrose, Newbury Park, Newhall, North Hills, North Hollywood, Northridge, Oak Park, Oxnard, Pacific Palisades, Pacoima, Palmdale, Panorama City, Porter Ranch, Quartz Hill, Reseda, San Fernando, Santa Clarita, Santa Monica, Saugus, Sherman Oaks, Simi Valley, Somis, Studio City, Sun Valley, Sunland, Sylmar, Tarzana, Thousand Oaks, Toluca Lake, Tujunga, Valencia, Valley Glen, Valley Village, Van Nuys, Ventura, West Hills, West Hollywood, Westlake Village, Westwood, Winnetka, Woodland Hills.

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