Question 1

How do I tour an apartment and check out the community?

Accepted Answer

Scheduling a tour at Village at Montclair is simple, and you have a few easy options to get started. You can fill out our online form to request an appointment, give us a call, or simply stop by during office hours. We look forward to meeting you soon.

Question 2

How do I apply for an apartment in your complex?

Accepted Answer

Head over to our Plans & Availability page and browse your options until you find the layout that feels right for you. Once you’ve found ‘the one’, click on it to open the dropdown, and select “Contact Us.” From there, you’ll be guided through filling out your information to get started on our secure online application process.

Question 3

What documents do I need to provide for the application process?

Accepted Answer

As part of the process, all applicants must show a combined household income of at least 2.5 times the monthly rental rate. To verify your income, most applicants will submit their two most recent pay stubs. Please note that if you are self-employed, retired, or unable to provide pay stubs, any of the following will work: Photocopies of the previous year’s tax return, Financial statements from a certified public accountant, A letter from your employer or a job offer letter on original company letterhead, Proof of trust income or an investment income statement, Grant documentation, Proof of Social Security, retirement, or disability income, Photocopies of your six most recent bank statements showing the equivalent of 2.5 times the monthly rent for the full lease term.

Question 4

What are the income requirements to qualify for an apartment?

Accepted Answer

To qualify, your combined household income for all applicants must be at least 2.5 times the monthly rent.

Question 5

What is the lease term for the apartments?

Accepted Answer

We offer lease terms ranging from 12 to 24 months, giving you the flexibility to choose the option that best fits your plans and lifestyle.

Question 6

Can I sublease my apartment?

Accepted Answer

Out of care for our residents and the community, subleasing is not permitted. We appreciate your understanding and cooperation in helping us maintain a welcoming home for everyone.

Question 7

Is renters' insurance required?

Accepted Answer

Yes, renter’s insurance is required. It’s a simple but important step that helps protect your belongings and supports a well-cared-for community. For specific coverage details based on your home of interest, feel free to get in touch with our team, and we’ll make sure you have what you need before move-in.

Question 8

How do I renew my lease?

Accepted Answer

We’re glad you’re staying! Lease renewals are handled online once your current lease term ends. If you have any questions along the way, our team is always here to help.

Question 9

Does Village at Montclair offer affordable housing options?

Accepted Answer

At this time, Village at Montclair does not offer affordable housing options. If you’d like to learn more about our floor plans and pricing, don’t hesitate to reach out, and we’ll find the right option for you.

Question 10

Are there move-in or application fees?

Accepted Answer

Yes, there are a few standard fees to keep in mind as you get started. These include a $55 application fee, a security deposit, and your first month’s rent or prorated rent, depending on your move-in date.

Question 11

Are there services to help with the move-in process?

Accepted Answer

While we don’t offer dedicated move-in services, our leasing team is always happy to answer any questions you have before your big day. From paperwork to logistics, don’t hesitate to reach out, and we’ll make sure you feel prepared and confident heading into move-in.

Question 12

Are there any restrictions on decorating or modifying the apartment?

Accepted Answer

We want your home to feel like yours! Personal touches, décor, and making the space your own are all part of settling in at Village at Montclair. Please note that any structural modifications or changes to the apartment will need prior approval from our leasing office. Simply connect with our team before making any changes, and we’ll point you in the right direction.

Question 13

What happens if I need to break my lease?

Accepted Answer

We understand that plans can change. If you need to end your lease early, a 30-day written notice is required along with an early termination fee equal to two times the monthly base rent. If you find yourself in this situation, feel free to contact our team, and we’ll walk you through the next steps.

Question 14

How much notice is required before moving out?

Accepted Answer

We ask for a 30-day notice prior to your move-out date so everything can be coordinated on both ends.

Question 15

What is the process for moving out?

Accepted Answer

When you’re ready to move out, start by sending us an email with your notice, and we’ll follow up with our notice to vacate form along with any additional paperwork. Our team will guide you through each step every step of the way.

Question 16

How long does it typically take to receive the security deposit refund?

Accepted Answer

You can expect your security deposit refund within up to 21 days after your move-out date.

Question 17

How much is the security deposit, and when is it due?

Accepted Answer

Your security deposit is due at move-in. For approved applicants, the deposit is $500, with $200 collected at the time of application. Do keep in mind that conditionally approved applicants may be required to pay up to one month’s rent as a security deposit. If you have questions about your deposit, feel free to get in touch, and we’ll help clarify the details.

Question 18

Are utilities included in the rent?

Accepted Answer

Utilities are not included in the rent and are billed separately to each resident.

Question 19

Which Wi-Fi providers can I use?

Accepted Answer

AT&T is available in our community. Additional providers may also be an option, depending on whether their service is available at your specific home. For the most up-to-date information, our team can help point you in the right direction.

Question 20

How can I pay my rent?

Accepted Answer

Rent payments are made online through your Resident Portal, keeping things simple and convenient from wherever you are.

Question 21

Are there other fees, such as monthly amenity fees or technology fees?

Accepted Answer

No, Village at Montclair does not charge monthly amenity fees or technology fees.

Question 22

Is parking available? Is there an additional parking fee?

Accepted Answer

Every home at Village at Montclair comes with one assigned parking space included in your rent, adding one more layer of convenience to your everyday routine. If you need additional space, extra parking is available ranging from $50 to $125 per month, depending on availability.

Question 23

Are there any restrictions on overnight guests?

Accepted Answer

Guests are welcome at Village at Montclair. We simply ask that all residents and their visitors be mindful and considerate of the community and their neighbors.

Question 24

Are there EV Charging stations?

Accepted Answer

Yes! For your convenience, we have EV charging stations available at the community for $125 per month, plus $0.30 per session and $0.45 per kWh.

Question 25

How do I submit maintenance requests?

Accepted Answer

We make it easy to submit a maintenance request whenever you need us. Simply log in to your Resident Portal, where our team will be notified right away.

Question 26

How quickly are maintenance issues addressed?

Accepted Answer

Our team is committed to making sure your home is always well cared for. Maintenance requests are typically addressed within 24 to 48 hours, depending on the nature of the issue.

Question 27

Do you allow pets in the apartments?

Accepted Answer

We are proud to be a pet-friendly community in Montclair! Cats and dogs are welcome at Village at Montclair, with a maximum of two pets per apartment home.

Question 28

Is there a pet deposit or a monthly pet fee?

Accepted Answer

Yes, a $400 deposit is required per pet, along with a monthly pet fee of $50 per pet. If you have questions about the pet fees for your future home, feel free to get in touch, and we’ll be glad to help.

Question 29

What is the pet policy for specific breeds or sizes?

Accepted Answer

To help maintain a comfortable environment for all residents and their furry companions, we do have a few breed restrictions in place. Please note that the following breeds are not permitted in our community: Alaskan Malamutes, American Bulldog, American Pit Bull Terrier, American Staffordshire Terrier, American White Shepherd, Anatolian Shepherd, Belgian Malinois, Bullmastiff, Bull Terrier, Doberman Pinscher, English Mastiff, Estrella Mountain Dog, German Shepherd Dog, Irish Wolfhound, Neapolitan Mastiff, Pit Bull, Pyrenean Shepherd, Rottweiler, Shar Pei, Siberian Husky, Spanish Mastiff, Staffordshire Bull Terrier. Do keep in mind that any dog over 80 lbs is also not permitted. If you have any questions about your specific pet, don’t hesitate to reach out to our team before applying.

Question 30

What on-site amenities do you offer to accommodate pets? Dog Park and Green Belt

Accepted Answer

Your four-legged companions will feel right at home here! Our community features a dog park and a greenbelt where your pets can run, play, and enjoy the fresh air year-round.

Question 31

What amenities are available in the complex?

Accepted Answer

From sunny mornings by the pool to productive afternoons in the co-working space, life at Village at Montclair is designed to complement every part of your day. Here’s a look at what’s waiting for you: Clubroom with kitchen, State-of-the-art fitness studio, Co-working space, Resort-style pool and spa, California Room, Pet park, Central Park. For the full picture of everything we have to offer, head over to our amenities page.

Question 32

Are there laundry facilities in the complex?

Accepted Answer

Every apartment home at Village at Montclair comes equipped with its own in-unit washer and dryer, so laundry day is always on your schedule.

Question 33

Is there bike storage available on the property?

Accepted Answer

Yes, we have bike storage available on the property for your convenience.

Question 34

Do the apartments have high-speed internet access?

Accepted Answer

Yes! High-speed internet access is available at Village at Montclair, keeping you connected whether you’re working from home or streaming your favorite shows.

Question 35

How does package delivery work?

Accepted Answer

We use Parcel Pending smart lockers to keep your deliveries secure and accessible in our community. Simply pick up your package at your convenience, day or night.

Question 36

What floor plans are available at Village at Montclair?

Accepted Answer

We offer a selection of homes to suit every lifestyle and need, including studios, one, two, and three-bedroom apartments. Head over to our Plans & Availability page to browse your options and find the layout that feels right for you.

Question 37

Do you offer virtual tours of the apartments?

Accepted Answer

Yes! You can take a virtual tour of our apartments right from wherever you are. It’s a wonderful way to experience the space before scheduling an in-person visit.

Question 38

Are furnished apartments available?

Accepted Answer

At this time, our apartments are not offered furnished. Your home at Village at Montclair is a blank canvas, ready to reflect your personal style and taste.

Question 39

Are there any community events or activities organized?

Accepted Answer

We have exciting things in the works! Feel free to reach out to our team to stay in the loop on upcoming events and activities at Village at Montclair.

Question 40

Are there quiet hours in the community?

Accepted Answer

Quiet hours at our community are from 10:00 PM to 8:00 AM. We kindly ask all residents to be mindful of their neighbors during these hours so everyone can feel comfortable in their home.

Question 41

How do I report a noise complaint?

Accepted Answer

Noise complaints can be reported directly to our leasing office during office hours. Our team will make sure your concern is addressed promptly.

Question 42

What nearby schools or childcare facilities are available?

Accepted Answer

Village at Montclair is conveniently located near several schools serving the area, including: Moreno Elementary School, Monte Vista Elementary School, Ramona Elementary School, Serrano Middle School, Montclair High School.

Question 43

Tell me more about the location. What transportation options are available nearby?

Accepted Answer

Our community sits in a well-connected part of Montclair, CA where California living is at its best. Retail, restaurants, and everyday essentials are all minutes away, from the shops at Montclair Place and the charming streets of Claremont Village to local farmers’ markets and neighborhood cafés. When you’re in the mood for a little fresh air, the trails at Claremont Hills Wilderness Park and the views near Mount Baldy are just a short drive away. Getting around is just as convenient. The Montclair TransCenter is close by, giving you direct access to Metrolink rail service and regional bus routes for an easy commute into Downtown LA and beyond. Quick access to the I-10 and Arrow Highway keeps the rest of Southern California within easy reach, and Ontario International Airport is just minutes away for longer trips. Take a closer look at everything the neighborhood has to offer and see why so many of our residents consider our location one of their favorite parts of living here.

Question 44

What is your smoking policy?

Accepted Answer

For the comfort and enjoyment of all residents, Village at Montclair is a non-smoking community. We appreciate everyone’s cooperation in maintaining a welcoming environment for all.

Village at Montclair Apartments

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