Reviews from Google

Visitor feedback from Google

• JI

  Julia Insana

  a month ago
  1.0★★★★★G

  “My grandmother is in the facility following a hip replacement. I have been absolutely stunned by the condition of the rooms, the staff’s lack of bedside manner, and the response time to the emergent button. My grandmother had an accident in her bed after hitting the call button and no one responded for 15 minutes. With the exception of a small handful, the staff’s attitude / behavior suggests that they are inconvenienced by helping patients. With the shortness of staff and scheduling inconsistencies, the people who do work are overtired and miserable. This leaves a lot of room for error. Unfriendly, unsanitary, and a heck of a lot of $$$. Would give 0 stars if possible.”

• RM

  Ruth McMillen

  11 months ago
  5.0★★★★★G

  “I spent 7 weeks as a patient at Concordia of South Hills due to a badly broken ankle. It is an excellent facility. Amazing nurses and aides on every shift. I wish I could name them all here. Very caring and friendly. They always came very quickly when I buzzed for them and asked if I needed anything else. Witty banter and learning about their families and personal interests made me feel at home. Terrific therapy with PT provided by JD and OT provided by Jessica. Their care was invaluable. They made sure my safety was a priority for everyone since I couldn't walk and that I was ready to safely go home. The therapy room boasts a half round wall of windows. It was always a busy place, providing me with not only strength training but also a much needed change of scenery. My inability to put any weight on my left ankle created many obsticals for everyone on staff. They handled it with grace. Mary Beth, our social worker, provided great advice and did everything possible to help my husband and me navigate the Medicare system. Angel is a woman who could make things happen when UPMC messed up my surgery appointment. The activities people, Keith and Jill, were very friendly and offered a great schedule of events to help pass the time. There were therapy dogs who visited the patients every week or two! In all, I felt like the entire staff was my second family. They not only cared for my physical needs, but my emotional needs as well. Concordia was very clean. I had multiple food choices every meal. In addition, there were nice rooms to share a pizza my visitors provided. I just can't say enough except I wish I'd shared my thoughts sooner.”