Reviews from Google

Visitor feedback from Google

• KC

  Kiley Carpenter

  a year ago
  1.0★★★★★G

  “This place is awful. My grandfather was here for physical therapy and when I tell you the service is POOR, it is unbelievable. For a few weeks I had to keep reminding the staff to do my grandfathers laundry, help him bathe and even change the bedsheets. I took him to a dialysis appointment myself, which they were failing to do so or properly help him dress and get ready for as he is 90 and unable to do so by himself - we get back and his bed is made but when I pull the covers back it is still the same dirty sheets with crumbs and stains on it from meals. I had to request the staff to bring me sheets before I put him back in this bed. Often times they would forget to put him back in bed comfortably and even forget to put his oxygen on him. There was a very small handful of people I could give credit to as being good employees, a man working overnights and a lady with green tips in her hair. I can’t say any other staff really cared to do anything but sit in the office. My grandfather, who is the kindest and most polite person there is, even had bad to say about his care. His nails were dirty with food in them. They didn’t bother to help with proper hygiene as he is unable to get out of bed and do those things himself. I never once seen a doctor there to check on him. They often moved his things around to where it was unreachable to him such as his drinks, urinal, wheelchair, glasses, etc. Freeman Hospital sent him here to regain strength after pneumonia but I do not recommend anyone send their family members here.”

• AR

  Amanda Rainford

  a year ago
  1.0★★★★★G

  “Whoever was working the reception desk on 08/14 at 11am is very unprofessional with insanely poor customer service skills. She talked over me, yelled & then hung up. Such a shame for a place that is supposed to care for people who can't care for themselves.”