Reviews from Google

Visitor feedback from Google

• SM

  Skylar Mendez

  a year ago
  2.0★★★★★G

  “This is not a retirement home like it says when you look it up. The main administrator the woman that is over the whole place was the nicest woman and the most caring and the most encouraging woman I ever met. She went beyond what her job called for to get my mom home with everything and she was happy for my mom that she was getting to go home while others tried to do everything to stop her from going home. And we don't know why because my mom is doing great at home. She's up walking with her walker and doing so so good. And I also want to give a shout out to the women that answer the phone especially Faye they are kind and courteous and do what they say they are going to do. But I personally wouldn't send my loved ones there just because the nursing staff was horrible except for 2 people. Leslie B.”

• SM

  Shelly Monson

  2 years ago
  1.0★★★★★G

  “Our Mother was placed here from Hillcrest hospital. We went prior to her admission. Its a very old facility. It’s very dirty & smells awful. Unfortunately due to the urgency of placing Mom we were limited (per the social worker at Hillcrest) were to send her. We would go by every day. My brother went during the day and I went after work every evening. First getting the LPN on nights to do anything was a struggle. She just sat at the desk glaring at me over her computer was frustrating. Mom was on a two day per week shower schedule. The never got done. I work in the medical field for 37 years. I’d go in after a 10 hour shift and bath my Mom. The food was unrecognizable! They feed the residents high fat, starchy food. They always served punch juice with meals and lemonade which is high in acid. My Mom has GERD very bad so she couldn’t drink it. We had to bring her fruit and raw vegetables to eat. Her roommate wasn’t very nice and would tell us to be quiet when we visited her. I wouldn’t put my worst enemy here. The CNA’s at night were amazing to my Mom. I would give them small gifts as a thank you for all there health. The day aids were very rude to Mom and one even tossed her call button and hit her in the face. It’s a good thing we never crossed paths. I know the only way to get care for a loved one in a nursing is to show up at different times. They will make more of an effort to care for your loved one. I know it costs. Lot of money to care for patients. But keeping them clean, keep the facility clean, maintain the building. I knew the CNA’s have a horrible job, they get no respect. It’s a job I couldn’t do. All we asked was for our Mother be cared for. She’s 91 with dementia. She asks the same question a thousand times. She had a beautiful home to live in. She fell and broke 4 ribs getting up at 0400 to get something out of her closet and fell into her bookcase. She had to go there for rehab. We wanted our Mother with us. But there comes a time you can’t care for them. She wondered through the house at night. We put alarms on the doors. She swore the neighbors were singing gospel music to her trying to kill her. We would tell her we didn’t hear anything and she’d get angry. She badge into our room at all hours asking we’re here children were. The stories go on & on. Do your best to do the research to find a nice, safe place for your loved one. Leisure Village is a place where people go that have no family or friends to visit them. It’s heartbreaking seeing they had no one to visit them. Their clothes are so dirty. I’d go in and they’d have the same clothes on for days. So sad to see human being be treated so poorly.”