Reviews from Google

Visitor feedback from Google

• KC

  Kara Crum

  7 months ago
  1.0★★★★★G

  “I would not recommend Linden Grove for post-surgery rehabilitation. This facility operates as a nursing home and was not appropriate for the level of care my father required after major surgery. Overall, our experience at Linden Grove was deeply disappointing. If you are seeking attentive care, proper rehabilitation support, and a clean, well-maintained environment after surgery, I strongly recommend looking elsewhere. I realize this review is lengthy and may seem extreme, but it reflects our experience. I strongly encourage anyone considering Linden Grove to tour the facility in person before making a decision. Seeing the environment, cleanliness, and level of care firsthand is essential. All you need to do is walk one of the hallways, and you will understand. Staffing was clearly inadequate, and patient responsiveness was poor. When the call button was pressed, it consistently took 15 minutes or more for staff to respond. For a post-surgical patient, this delay is unsafe and unacceptable. My father was on a stool medication which causes diarrhea, and he had two accidents in his bed because no one came to help him to the bathroom. Then they tried to humiliate him with rude and insensitive comments, but I shut that down real fast!!! Post-surgical instructions were NOT followed. Every day, I had to ask the nurses to read the instructions. One of the things my father was required to do was walk the hallway at least 4 times per day for 5-10 minutes to help build stamina in his lungs and also prevent pneumonia. I was told this was not a feasible request, since he was on oxygen and a feeding tube, yet when he was in the hospital, they managed this just fine. Instead, he only got out of his room for 45 minutes/day for PT (except weekends). Hygiene was a serious concern. My father was told he could shower every other day, yet he often went 3-4 days without a shower or even a basic wipe-down. I had to beg the nurses to help him. At one point, I finally told them, if they don't help him with showers, I will do it myself! This lack of basic hygiene is alarming and shows a lack of attention to patient dignity and care. The room itself was lacking in quality and basic furnishings. There was a standard hospital bed but no chair or recliner to sit in--residents were expected to sit in their wheelchairs as their only seating option. For the type of surgery my father had, he was required to be in a reclining chair for at least six hours a day, which this facility could not provide. We were also told he would receive bed rails to help him sit up independently. Despite multiple requests and repeated promises from nursing staff, this never happened. We escalated our concerns to both the nursing director and the physician assistant, yet the issue was never resolved. The facility is very run-down and poorly maintained. The smell throughout the building--mentioned in other reviews--is absolutely accurate. There is also no ice machine available to patients or families; instead, you must ask a nurse to scoop ice from a hallway cooler, which feels outdated and unhygienic. The beds are very old and not comfortable (compared to other facilities). Another concerning issue was linen handling. Used towels, bedding, and rags were placed on the floor under the bathroom sink (there was no linen hamper) and left there until housekeeping collected them the next day. Also, the bedding should be changed daily. As you see in the photos, our father had to sleep on dirty sheets. Changed every 2 days or less, even when we asked for new linens, our request was merely ignored. I will be submitting a report to DSHS, and encourage others to do the same if they have had similar experiences. This place needs updating and new management!”

• MC

  Michael Coxon

  3 months ago
  1.0★★★★★G

  “Most of the staff, especially some of the "therapists" refused to listen the families input and requests. Left my father in the same clothes for 3 days. Speech therapist lied to my family and I on care going forward and admitted this to us. They left narcotics out where anyone could take them with no supervision. It is unfortunate that these places are reducing our family members to nothing more than a commodity. " how much can we make with the least amount of effort?" seems to be the motto for a lot of these facilities. Due your due diligence when selecting a care facility; don't waste your time with this place though.”