Reviews from Google

Visitor feedback from Google

• A

  Anna

  6 months ago
  1.0★★★★★G

  “I don’t leave negative reviews frequently, but I beg you to visit this facility before sending a loved one here. The place is falling apart. Rusted equipment, broken light switches, smell of urine, furniture decades old, depressing (which someone tried “fix” with random religious quotes plastered on walls) and not clean. My father was discharged here from the hospital to a dirty room (literally had not been cleaned) with where staff didn’t know who he was or why he was there. It was so bad we fought to get him out from the moment he arrived. His vitals were not checked in almost 24 hours and they were missing vital medications and then had the audacity to blame the hospital for how quick his discharge happened rather than taking accountability, when they were the ones who said they had a bed and were ready for him. While there were a few lovely people we encountered at the facility (most of whom were contracted and also expressed concern about the facility ), we had many unprofessional interactions that did not instill any confidence whatsoever. At least two people we encountered apologized and said “I’m new here…” As someone who has seen a LOT with multiple family members with medical needs, I’m shocked this place is still in business, especially in Chapel Hill. Even if you don’t believe the reviews , just go visit yourself and don’t subject your loved ones to this place. I slept on a hard chair the one night my father stayed here because of how bad it was and worry for my father’s safety. I hope and pray that the patients still there have family that care and can work to get them out soon. Truly heartbreaking.”

• AM

  Andrew May

  6 months ago
  5.0★★★★★G

  “As the son of a parent at signature for approximately a week I would like to thank the staff for truly outstanding sympathetic care. From the people on the front lines to the staff and management team it is quite a challenge to give every patient the attention that a rehab facility requires. The reason I picked signature was for the staff and team. 5.0 is an understatement. While it's easy to find fault in today's complaint driven society, the attentiveness and service level were outstanding. Thanks to you all.”