Reviews from Google

Visitor feedback from Google

• DK

  Dusty K

  7 months ago
  1.0★★★★★G

  “⭐ 1 star — Avoid at all costs If I could give minus 5 stars, I would. My mother was a resident at Sunset, and the care she received there was shockingly negligent. What ultimately happened to her was not inevitable...it was the result of systemic failure, lack of basic care, and a complete absence of accountability. From the beginning, it was clear that residents are treated like tasks, not people. My mother received little to no meaningful physical therapy for long periods of time, despite clear signs that movement and repositioning reduced her pain. Instead, she was left immobile for long periods, which led to severe decline, worsening pain, and ultimately serious pressure wounds that should never have progressed the way they did. Nutrition was another constant battle. Unless family was physically present to advocate, encourage eating, and monitor what was actually consumed, she simply did not get adequate nutrition. This contributed to malnourishment, weakness, confusion, and repeated infections due to inadequate pericare. Communication was abysmal. We were repeatedly told things were being “monitored,” yet no follow-ups ever happened. Cultures were not repeated. Symptoms were dismissed. Concerns raised by family were ignored until they became emergencies...at which point she was sent back to the hospital time and time again. This became a revolving door: hospital stabilizes her → Sunset neglects her → she deteriorates → back to the hospital. Staff turnover was constant. Many caregivers were traveling nurses unfamiliar with residents. There was no continuity, no ownership, and no sense that anyone truly knew or cared about her baseline condition. The most devastating part: the lack of basic care at Sunset directly contributed to my mother’s rapid decline and eventual end-of-life situation. She deserved dignity, attentiveness, and competent care. Instead, she was treated like a liability to be managed rather than a human being to be helped. The only thing they managed to do was make her worse in every capacity. This facility is expensive, yet delivers pathetically substandard care. If you love your family member and expect even baseline attention, advocacy, and follow-through, do not trust Sunset. We trusted them. And we will live with the consequences of that decision forever. Avoid this facility AT ALL COSTS.”

• PB

  Pat Braun

  a year ago
  1.0★★★★★G

  “My brother was placed there for end of life care. I assumed it included comfort care. The place is seriously understaffed. Why they keep excepting new patients when they do not have the staff to care for them, is beyond me. Simple requests to the staff about his care by family, was positivity responded to but not carried through. On his last day I went up to see him. His lunch tray was by him. The enchilada was cut in half. Containers with sealed lids were not opened. This is after they had agreed to that food would be cut up into small pieces and à staff member would be with him to assist him. He was laying on his bed with just an adult diaper on and no covering on him. They say he went to the dining area for supper and when they took him back to his room, he requested to stay in his wheelchair and when they came back he was gone. This is total bullshit. He was too weak and barely verbal when I saw him. He would not have requested either of those things. This was just his last day. The doctor who saw him that morning wrote that he was at end of life and family should be notified. We weren't and he died alone. Shame on you!!!”