Question 1

Q:
						What types of care do you provide?

Accepted Answer

A:
						We offer a full range of services, including post-acute rehabilitation, skilled nursing care, long-term care, and specialized programs for chronic conditions.

Question 2

Q:
						What is post-acute care?

Accepted Answer

A:
						Post-acute care provides short-term medical and rehabilitative services following a hospital stay. Our goal is to help patients regain strength, mobility, and independence before returning home.

Question 3

Q:
						How do I know if my loved one needs long-term care?

Accepted Answer

A:
						Long-term care may be appropriate if your loved one requires ongoing medical care, assistance with daily activities, or specialized support for chronic conditions. Our team can guide you through the evaluation process.

Question 4

Q:
						How do I start the admissions process?

Accepted Answer

A:
						Contact our admissions team at 833-4CCADMIT (833-422-23648). We’ll walk you through the process, answer questions, and help gather necessary medical information.

Question 5

Q:
						What sort of paperwork is required?

Accepted Answer

A:
						An admission agreement and documents pertaining to it, such as insurance cards, will need to be completed by either the patient or responsible party within 48 hours of admission.

Question 6

Q:
						Can I tour the facility before making a decision?

Accepted Answer

A:
						Absolutely! We encourage families to visit and meet our team. Contact us to schedule a tour at your convenience.

Question 7

Q:
						What should I bring when my loved one is admitted?

Accepted Answer

A:
						Recommended items include comfortable clothing, sneakers, toiletries, assistive devices (like hearing aids or glasses), and personal items that bring comfort. We suggest labeling personal items prior to admission. You can also bring change for the vending machines, and any electronics or personal devices to keep you busy. Our admissions team can provide a detailed checklist.

Question 8

Q:
						What will admission day look like?

Accepted Answer

A:
						On the day of admission, a team member will greet your loved one, review their medications and care needs, and help them settle into their room. You may meet a nurse, aide, and therapy staff. We encourage you to bring personal items for comfort and stay as long or as briefly as feels right for your family.

Question 9

Q:
						Will someone contact me after admission?

Accepted Answer

A:
						Yes. A staff member will reach out within the first 24 hours to let you know how your loved one is settling in and answer any questions. You’ll also receive contact information for the care team.

Question 10

Q:
						What if my loved one moves from rehab to long-term care?

Accepted Answer

A:
						If care needs change, we’ll communicate with you in advance and help you understand the difference in routine and care. A new room and unit may be assigned, and you’ll be introduced to the new team. We’ll support both your loved one and your family through the transition.

Question 11

Q:
						What rehabilitation services are available?

Accepted Answer

A:
						We offer physical, occupational, and speech therapy to support recovery and independence. Our team customizes care plans based on individual needs and goals.

Question 12

Q:
						How soon does therapy begin?

Accepted Answer

A:
						Our goal is to have therapy sessions start within 24 hours of admission, based on individual care plans. Therapy is offered up to seven days a week.

Question 13

Q:
						How long will my loved one need to be in rehab?

Accepted Answer

A:
						The length of stay in rehab varies for each individual and depends on their medical condition, therapy goals, and progress.  Some patients may need a short stay of a few days while other may benefit from several weeks of rehabilitation.  Our care team regularly evaluates progress and will communicate with you about goals, milestones, and next steps - including discharge planning or transitions in care if needed.

Question 14

Q:
						How do I know when therapy or care tasks are scheduled?

Accepted Answer

A:
						You can request a basic daily routine to help you plan visits around therapy, meals, or rest. While times vary, we’re happy to help you avoid interruptions to care.

Question 15

Q:
						How is medical care managed during a stay?

Accepted Answer

A:
						Our medical team coordinates closely with physicians, specialists, and your loved one’s care providers to ensure seamless care and communication.

Question 16

Q:
						How often will I see a physician?

Accepted Answer

A:
						New admissions meet with a physician within 3 days of arriving.  While you will see a physician less frequently during your skilled nursing stay then you did while you were hospitalized, you can request to see or speak to your doctor between visits.  You will also most likely be seen more often by a Nurse Practitioner or Physician's Assistant.

Question 17

Q:
						Are family members involved in care planning?

Accepted Answer

A:
						Yes! We believe family involvement is key to successful outcomes. We encourage open communication and invite families to participate in care discussions.

Question 18

Q:
						How do you personalize care plans?

Accepted Answer

A:
						Each resident receives a full assessment, allowing us to create a customized care plan that evolves with their needs. By coordinating with a network of providers and specialists, we ensure every resident receives the best care possible.

Question 19

Q:
						Is there a dietician that can assist with my loved one's dietary needs?

Accepted Answer

A:
						Yes.  Our dietary team works closely with nursing ad medical staff to support your loved one's nutritional needs.  Dieticians are involved in care planning to accommodate medication conditions, dietary restrictions, cultural preference and personal tastes.

Question 20

Q:
						Who do I contact if I have concerns about care?

Accepted Answer

A:
						You can speak to the unit manager or social worker assigned to your loved one’s care. If needed, our administrator is also available. We take every concern seriously and follow up within 24 hours.

Question 21

Q:
						What amenities are available to residents?

Accepted Answer

A:
						Our amenities include dining services, social activities, therapy spaces, outdoor areas, and personalized recreational programs designed to keep residents engaged and comfortable.

Question 22

Q:
						Can residents personalize their rooms?

Accepted Answer

A:
						Absolutely! We encourage residents to bring familiar items from home to create a comfortable and personalized space.

Question 23

Q:
						Are there activities for residents?

Accepted Answer

A:
						Absolutely! We offer a variety of activities and programs designed to engage residents and promote social interaction. Learn more about our beautiful locations.

Question 24

Q:
						Do residents need money for anything?

Accepted Answer

A:
						Residents don’t need much, but we recommend bringing a small amount of spending money for things like vending machine snacks or occasional personal care services like haircuts or shaves.

Question 25

Q:
						What are your visitation policies?

Accepted Answer

A:
						We welcome visitors and strive to provide flexible visitation hours. Please contact us for current guidelines to ensure a safe environment for all.

Question 26

Q:
						When is the best time to visit?

Accepted Answer

A:
						Mid-morning and early afternoons tend to be best. We suggest avoiding therapy hours and personal care times like bathing or rest periods. Our staff can help guide you based on your loved one’s schedule.

Question 27

Q:
						How can I stay informed about my loved one’s care?

Accepted Answer

A:
						Our team is committed to open communication. We provide regular updates and are always available to discuss care plans and progress.

Question 28

Q:
						Who gets updates about care?

Accepted Answer

A:
						We can communicate with more than one family member. If multiple contacts are listed, we encourage group emails or calls to keep everyone in the loop. Let us know who should be included.

Question 29

Q:
						Will I be updated if my loved one's care needs or location change?

Accepted Answer

A:
						Yes.  If there is a change in care level, unit, or room, our team will communicate with you and help you understand what to expect.  We're committed to keeping families informed and supported every step of the way.

Question 30

Q:
						Can our family pet come for a visit?

Accepted Answer

A:
						Yes! We may request vaccination records, and some breed restrictions may apply. Please ask our administrator for more details. Additionally, most centers offer pet therapy because we understand how valuable time with animals can be to emotional and mental health.

Question 31

Q:
						What should I expect emotionally during the first few days?

Accepted Answer

A:
						It’s completely normal to feel overwhelmed. Your loved one may seem confused, anxious, or withdrawn at first. Our team is here to support both the patient and the family through this transition.

Question 32

Q:
						How can I help my loved one adjust?

Accepted Answer

A:
						Familiar items from home, consistent visits, and staying positive can help. We’re happy to suggest personalized ways to support your loved one’s adjustment.

Question 33

Q:
						What if I feel unprepared or have questions later?

Accepted Answer

A:
						You’re not alone. Our social workers and care team are always available to answer questions, even after admission. Don’t hesitate to ask.

Question 34

Q:
						What insurance plans do you accept?

Accepted Answer

A:
						We accept a variety of insurance plans, including Medicare, Medicaid, and private insurance. Contact our business office to discuss coverage and payment options.

Question 35

Q:
						What if insurance coverage ends but my loved one still needs care?

Accepted Answer

A:
						We offer flexible private pay options at discounted rates to ensure continued care and recovery. Our team can discuss available options with you.

Question 36

Q:
						What happens if my loved one’s needs change and they stay longer than expected?

Accepted Answer

A:
						Our care team will review their progress and discuss whether long-term care is appropriate. We’ll guide you through the decision-making process and next steps, emotionally and logistically.

Question 37

Q:
						How do you support residents when they are ready to return home?

Accepted Answer

A:
						We create personalized discharge plans that may include home health resources, therapy recommendations, and education to ensure a smooth and confident transition home.

Question 38

Q:
						Can my loved one return if they need more care after discharge?

Accepted Answer

A:
						Yes! We welcome returning patients for additional rehabilitation, care support, or respite services as needed.

Question 39

Q:
						What is the Medicare 30-day window and how does it work?

Accepted Answer

A:
						If your loved one needs to be readmitted to a skilled nursing facility within 30 days of being discharged from a hospital or a skilled nursing facility, they may be eligible to continue coverage under their Medicare benefit without another 3-night hospital stay.  Our admissions and business office teams can help determine eligibility and guide you through the next steps.

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Complete Care at Orange Park

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Independent Living in East Orange

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