Question 1

How do you ensure that your South Bay caregivers will treat me and my loved one with compassion and respect?

Accepted Answer

When we interview prospective caregivers serving the South Bay, our recruiters look beyond experience. We seek individuals who genuinely care about their work and understand that caregiving is more than just a job...

Question 2

How do you ensure that your Manhattan Beach caregivers will treat me and my loved one with compassion and respect?

Accepted Answer

When we interview prospective caregivers in Manhattan Beach, our recruiters don’t just look for experience, they also look for candidates who truly care about their work...

Question 3

How do you ensure that your caregivers will treat me and my loved one with compassion and respect?

Accepted Answer

When we interview prospective caregivers, our recruiters don’t just look for experience, they also look for candidates who truly care about their work...

Question 4

How are your caregivers selected and trained?

Accepted Answer

All of our caregivers complete a 20-step hiring process that includes a Department of Motor Vehicles check, a background check, a drug test, and a reference check...

Question 5

How closely do you supervise your caregivers?

Accepted Answer

Because we are committed to providing the best care to all of our clients, we believe in following a proactive approach when it comes to supervising our caregivers...

Question 6

Do you provide a client assessment? If so, are client needs assessed by a nurse or other licensed professional?

Accepted Answer

Yes, our nurse completes an initial assessment for each client and their home before any assignment is started...

Question 7

Does your agency include the patient and family members in developing the plan of care? Are they involved in making care plan changes?

Accepted Answer

We know that constant communication is vital to providing the best care for the client and family, so, when the nurse is making her initial assessment, we ask that all decision makers and family members that can be present be there...

Question 8

What is your no-show rate? What is the back-up plan if there is an emergency?

Accepted Answer

We have a 0% no-show rate. Regardless of the situation, you can count on our caregiver or another agency professional to be there at the beginning of an assignment...

Question 9

Are your caregivers employees or independent contractors?

Accepted Answer

Our caregivers are actual Form W-2 employees, so our clients never need to worry about inadvertently breaking any type of labor law.

Question 10

Are your caregivers bonded and insured?

Accepted Answer

Yes! All of our caregivers are bonded and insured professionals, so our clients and their families have the comfort of knowing that we will cover for any work-related injuries or any other such issue that might occur during an assignment.

Question 11

Will I be locked into a contract if I use your company? Or can I cancel at any time without penalty?

Accepted Answer

We do not make our clients sign contracts. Instead, we use service agreements that can be cancelled at any time. We do appreciate, however, 24-hour notice when cancelling an agreement.

Question 12

What support do you provide your clients beyond caregiving?

Accepted Answer

We are always there for our clients and caregivers. Regardless of when our clients or caregivers need us, there is someone in the office 24/7 to help them.

Question 13

What procedures do you have in place to handle emergencies? Are your caregivers available 24 hours a day, seven days a week?

Accepted Answer

Our caregivers are trained in handling emergencies. In addition, we have office staff available 24/7 to help if they need additional support or guidance.

Question 14

Do you have verifiable references and testimonials?

Accepted Answer

Yes, we do. To see testimonials from real clients, please see our Testimonials page.

New Wave Home Care

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